How I can help you

Dear SCORE Client,

It is my privilege and pleasure to be able to offer you business support to enable your success as you start and grow your business! 

I have over 30 years of experience in the working world as a professional. My background is very diverse and a bit unique, which is how I can help you on many levels. I have the perspective of a small business owner and also have the viewpoint of workforce manager and leader within a Fortune 100 company. 

Early in my career I worked in the hospitality industry in hotels, and later restaurants as a small business co-owner of several fast-food restaurants.  After a dozen years in hospitality my career switched to working within corporate human resources as a regional HR manager, trainer, and HR Business Partner to Fortune 100 companies and also private consulting clients. The industries in which I served in an HR leadership capacity include high-tech, manufacturing, machine tool sales, insurance, aerospace, business/HR consulting, and logistics/transportation.

I have also taught over 10 years in multiple California community colleges as a faculty member and workforce trainer teaching courses and workshops in hospitality, human resoures, management, customer service, diversity, career development and leadership.

My job within SCORE is to support you as a success coach, mentor, trainer, business consultant and HR advisor to any of your workforce needs to help you grow and thrive.

Human Resources Specialty:

  • Leadership training and development
  • HR department organization
  • Employee relations
  • Labor law compliance
  • Liability management
  • EEO investigations and compliance
  • Diversity training
  • Leadership training
  • Performance management
  • Recruitment and onboarding

Industry Experience:

  • Restaurants/Hotels
  • High-tech manufacturing
  • Insurance
  • Professional Employer Organization
  • Machine tool distribution 
  • Logistics and tranportation
  • Education

You may call on me for guidance and training in any of these HR subjects. Shall we begin?  I sincerely wish you much success on your business journey!

Sincerely,

Faye Lao

 

 

Areas of Expertise
  • Business Operations
  • Human Resources & Internal Communications

Industry Experience
  • Banking, Finance & Insurance
  • Transportation & Warehousing
  • Manufacturing & Industrial
  • Accommodation & Food Services
  • Professional & Business Services

Education

EDUCATION / CERTIFICATIONS

Master’s in Business Administration, Management Human Resources, California Polytechnic State University, Pomona, CA

Bachelor of Science, Business Management and Human Resources, California Polytechnic State University, Pomona, CA

Next Skills Institute Trainer, Workplace Learning Resource Center, Los Rios Community College

Community College Entrepreneur Pathway Trainer, Lyles Center for Innovation and Entrepreneurships, Cal State Fresno

Certified Franklin Covey Trainer, 7 Habits of Highly Effective Managers and 7 Habits Signature Program

Ice House Entrepreneurship Program Trainer, The Entrepreneurial Learning Initiative

CHE, Certified Hospitality Educator, American Hotel and Lodging Educational Institute

Certified Master Transformational Coach and Trainer, Legendary Living Academy

Certified Professional Speaker, Legendary Living Academy

 

 


Faye Lao

Communication Methods

  • In Person
  • Phone
  • Video