How I can help you

Background, significant skills, and accomplishments include:

  • Over 15+ years of experience that includes a successful progression into roles of increasing leadership and scope including Senior Manager of Customer Marketing Strategy & Planning at VMware, Co-founder of the Recovery Tribe, and Customer Insights & Operations Manager at Adobe.
  • Extensive customer focused background on creating and executing value-added strategies to increase the overall customer experience while driving business growth.
  • Known for addressing pressing challenges impacting customer satisfaction, retention, and loyalty by driving change, implementing focused solutions, and leveraging data analytics.
  • Recognized leader that can build, motivate, and direct top-performing teams that consistently exceed expectations by fostering a highly collaborative, customer-focused, and service-oriented culture.

Areas of Expertise

  • Business Finance & Accounting
  • Business Strategy & Planning
  • Business Operations
  • Technology & IT Services
  • Sales, Marketing & Public Relations

Industry Experience

  • Real Estate, Rental & Leasing
  • Technical & Scientific Services


Xavier University - MBA focus in International Business

University of Dayton - BS in Finance

Stringham Real Estate School

Craig Franek

Communication Methods

  • In Person
  • Phone
  • Video